The world’s leading institute in Customer Management and Technology.
See our Pricing Page for corporate pricing alternatives
Built on established economic, managerial, and scientific theory, this is the world’s most advanced course in customer management, from disciplinary methods in marketing and engagement, technology and measurement, to corporate reporting.
Based on advanced information management theory, this course imparts the critical methods and architectural models for expert customer-oriented planning, selection, and deployment of technologies in the modern enterprise.
"The program challenged my thinking in all the right ways. The syllabus was high-quality, evidence-based, and directly applicable to real business challenges."
The learning experience was equally engaging – and surprisingly fun! If you're a marketer looking to stay sharp, elevate your leadership, or rethink how your organisation creates value, I highly recommend exploring this program
“This course has truly changed my perspective on the Customer Asset and how to manage it for business growth and profitability."
Many businesses have lost their focus on true dyadic service and this Mini MBA has given me not just the knowledge but a re-focus on what we as businesses should really be working towards.
"This is customer management for serious professionals."
I've been in customer management or adjacent roles for 12 years, but I've spent the last 12 weeks learning things - many of them fundamental - that I'd never encountered before in my career. I recommend that you do everything in your power to take this mini MBA
“A small warning up front. There will be some exorcising of some held beliefs. It is for your own good. I promise."
What this training will do is give you the more credible way to tackle what is wrong with the way we engage with the most important asset a company has… the customer base. May even help you get the attention and budget you need
“I’ve been in strategy roles for firms like Deloitte and Operative, and in digital and customer management roles for a long time."
I only wish this level of training had been around years ago. Evidence based. Content rich. Beautifully structured. This will be career changing for many.
"This is well overdue. It’s surely the most advanced training in our field anywhere, far beyond the usual tactical certificates."
I see it as career defining education. A real foundation. I’ll be looking for Field Bell graduates, and I’ve recommended it widely in Vodafone.
“Having studied marketing formally and spent many years in product management, I used to think a mix of concepts and jargon made me 'knowledgeable'"
But going through the Mini MBA in Customering was a humbling and incredibly enriching wake-up call. A solid 10/10 for anyone in the world of product, marketing, or CX.
For managers, marketers, customer leaders, and technologists. All over the world.
Explore our frequently asked questions here to learn about both programs. More information on specific modules can be found on the course pages.
Book now →The Mini MBA in Customering accepts managers and marketers of all levels of prior training. The Mini MBA in Customer Technology suits anyone with at least 3 years’ experience in a technology role.
Students will need to commit between 3 and 5 hours per week for the duration of the course.
You will have much better learning experience if you learn at same pace as your peers but if you have to start late, or if you get sick, need to look after the kids, take a holiday, or something else, that’s all okay - you can catch during the program. So long as you have completed all of the modules and required reading by the end of the course period, you’ll be ready to graduate with your class!
Of course! You’ll have studied at MBA level and you’ll be able to prove it. This will also confirm your eligibility for Continuing Professional Development (CPD) points.
